Refund Policy

This Refund Policy applies to bookings made through the Rentlux platform operated by RENTT LUXX MEANS OF TRANSPORTATION SERVICES BROKER EST.

1. Booking Fees

Booking fees and service charges paid through the platform may be non-refundable.

If a booking is not confirmed or completed by the customer within the specified timeframe, booking fees may be retained as platform processing charges.

2. Full Rental Payments

Refund eligibility for rental payments depends on:

- Rental provider approval - Vehicle availability - Cancellation timing - Booking confirmation status - Payment processing status

3. Customer Cancellations

If a customer cancels a confirmed booking, cancellation charges may apply according to the rental provider’s policy.

4. Rental Provider Cancellations

If a rental provider cancels a confirmed booking due to unavailability or operational issues, Rentlux may assist in:

- Arranging an alternative vehicle - Providing applicable refunds - Offering booking adjustments where possible

5. Processing Time

Refund processing time may vary depending on:

- Banks - Payment gateways - Financial institutions - International transaction timelines

6. Non-Refundable Situations

Refunds may not apply in cases involving:

- Customer no-shows - Invalid documentation - Violation of rental terms - Fraud prevention measures - Delayed customer confirmation